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Frequently Asked Questions (FAQ)

What are your hours of operation?

We are open Monday through Thursday 9:00am-5:00pm (Eastern Standard Time).
Friday 9:00-4:30pm  (Eastern Standard Time).
 

What are Coconut Patties?

Coconut Patties have been one of Florida’s staple treats for over half a century. They consist of a creamy, shredded coconut center that is traditionally dipped in rich, dark chocolate. We did not invent Coconut Patties; however, we did perfect the delicious treats and spread them far beyond Florida’s borders!
 

Are the Coconut Patties Gluten Free?

There is no gluten in the ingredients of the Coconut Patties. However, our factory does manufacture other gluten products. In addition, the Coco Bites and the milk and dark chocolate dipped Coconut Patties Bars are processed on the same machinery that also runs pretzels and other wheat products.

If you are highly allergic to gluten, we do not recommend eating any of the Coconut Patties products due to the risk of cross-contamination.
 

Is the Salt Water Taffy Gluten Free?

There is no gluten in the ingredients of our Salt Water Taffy, and it is not run on shared equipment. However, our factory does manufacture other gluten products, and because of this, we are not a gluten-free facility.
 

Ordering from Canada

It is currently not possible for us to ship to Canada because of customs issues and high, unpredictable costs. However, we do sell our Coconut Patties to the following stores in Canada: Winners, Home Sense, Canada Marshalls, and Bulk Barn.
 

Interested in becoming a wholesale partner?

If you are a business that is interested in becoming a wholesale partner with us, please visit our wholesale website at www.AnastasiaWholesale.com and click on the “Become a Wholesale Partner” tab. All you need to do is download and fill out the form and then send it back to us either by email or fax.
 

We cannot provide pricing until the forms are filled out and your company is approved (you must be a verified retailer, distributor, mass merchandiser, or broker).
 

*There is a $150 minimum per wholesale order.
 

Shipping out of country

We are sorry, but we do not ship out of the country.
 

Do you offer tours of the factory?

We do not offer public or private tours of the factory at this time.
 

Do you have a retail store?

We do not have a retail store. However, you may contact us by email at customerservice@anastasiaconfections.com or by phone to find out if any stores in your area carry our product.
 

Do I really need an Ice Pack?

During the summer, your candy will melt without an ice pack. The candy is still edible after melting, and you can put it in a refrigerator or freezer and then bring it back to room temperature to enjoy (or leave it cold). However, it may look like soup rather than delicious candy.